Shipping policy
Every Maison Quivernay piece is made to order in our Paris atelier. Delivery time therefore includes the making time, then the shipping time.
1. Making time
Making starts once your order and payment are confirmed. The estimated time is shown on each product page:
- Coats and jackets: 1 to 2 weeks
- Accessories: about 1 week
If a deadline is likely to be exceeded, we will let you know by email with a new estimated date.
2. Shipping time
Once your piece is finished, it is shipped from our atelier with a carrier suited to the destination (Colissimo, Chronopost, DHL, UPS or FedEx).
- Mainland France: 2 to 4 working days
- European Union: 3 to 7 working days
- International: 5 to 12 working days depending on the country
Unless otherwise stated when you order, delivery takes place no later than 30 days after the order.
3. Shipping costs
Shipping costs depend on the destination. Shipping is free above a certain order amount:
| Destination | Shipping cost | Free shipping from |
|---|---|---|
| Mainland France | €8 | €300 |
| European Union | €12 | €300 |
| United Kingdom | £15 | £250 |
| Switzerland | CHF 18 | CHF 280 |
| United States | $35 | $350 |
| Canada | CAD 50 | CAD 450 |
The exact amount is shown before you confirm your order. Collection from the atelier is free.
4. Collection from the atelier
You can collect your order free of charge at the atelier:
3 rue Alexandre Dumas, 75011 Paris
Monday to Friday, 9am to 1pm and 2pm to 5pm.
We will email you as soon as your piece is ready.
5. Order tracking
As soon as your order ships, you will receive an email with your tracking number and a link to the carrier's website. Tracking can take up to 24 hours to activate.
6. Delivery address
Please check your address when ordering. If the parcel is returned to us because of an incorrect address or because it was not collected, a new shipment may be charged.
7. Deliveries outside the European Union
For deliveries outside the European Union (United Kingdom, Switzerland, United States, Canada), customs duties and import taxes may be charged on delivery by the destination country. They are not included in our prices and are payable by the recipient.
8. Delay, loss or damaged parcel
We remain responsible for your order until it is delivered.
- Delay: contact us and we will follow up with the carrier.
- Lost parcel: we open an investigation with the carrier. If the parcel is not found, we will offer to make the piece again or refund you.
- Damaged parcel or item: email us on receipt at contact@quivernay.com with photos of the parcel and the item and your order number. We will offer a repair, a replacement or a refund.
9. Contact
For any question about shipping: contact@quivernay.com